Kokua Line answers the Hawaii community’s most asked questions. Got a question? Find out how you can submit it to be featured.
Question: San Francisco voters approved a law that will require certain recipients of public assistance to be screened for illegal drug use. Does Honolulu have such a requirement? Read more
When will the widening of Salt Lake Boulevard be completed? It has been almost two years of disruptions. Read more
Question: Is an electric vehicle still allowed in the HOV lane with only one person in the car? I thought that perk had expired. Read more
Question: Regarding the cyberattack on Change Healthcare, much has been written about the billing difficulties but what about the patient data? Read more
Question: How do customers with unused Outback Steakhouse gift cards obtain refunds? They closed with little to no prior public notice. Using the cards on the mainland would not be an option for most holders. Read more
Question: Regarding the problem filling prescriptions, should we contact HMSA about this? Read more
Question: My husband couldn’t get his RSV vaccine and the pharmacist said it was due to a data hack. Is this because of the HMSA/Navvis hack? We have HMSA. Read more
Question: What is going on with the Ala Moana bridge? I recall the state initially saying it would be done last year, and obviously that did not happen. There’s a big pillar in the median but no walkway. Read more
Question: What are the parking rules regarding fire hydrants? If it is illegal, who can I contact to report this issue? Recently, this has become an ongoing issue on my street. Read more
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Question: Where can I read the city’s new plan for Lanikai parking? Read more
Q: I need to renew my Real ID-compliant Hawaii state ID card. Is there any way to get an application form mailed to me? Read more
Question: I just got a letter from the U.S. Census Bureau to respond online to a survey to help prepare for the next census. It says I’m required by law to complete this 10-minute survey. I thought they do this every 10 years. The last one was in 2020. Read more
Question: Last year the IRS office was open some Saturdays during tax season. Will they do that this year? I haven’t heard anything yet. Read more
Question: Reading about funeral costs (808ne.ws/kline215) made me wonder about alternatives, such as donating my body to science — hopefully far into the future. Will the UH medical school reopen its program? Read more
Question: Does the Honolulu Board of Water Supply do estimated meter readings? If so, do they ever adjust them? My bill (single-family home) has been the same most months, even though the number of people in my house might change or the weather changes. Read more
Question: My Hawaii driver’s license has the gold star and is up for renewal. I got a reminder postcard with a list of documents to bring. Read more
Question: Is the U.S. Postal Service discontinuing the use of flat-rate boxes? I can’t find them anywhere. I’ve looked at the Ala Moana Post Office for the past three weeks, and they haven’t had any. Read more
Question: A close friend has been diagnosed with a rapidly progressing terminal illness. She has no family left here and I am trying to help her son make initial arrangements from a distance. One delicate question is about the budget for a funeral; none of us has any idea how much this should cost. Read more
Question: Is the Bishop Museum ever going to reopen the Maritime Center at Pier 7 at Honolulu Harbor? Is it contingent upon something with the Falls of Clyde ship? It was such a wonderful place to visit and take visitors to learn about our seafaring culture. Read more
Question: How are homeless people supposed to get a state ID without a home address? They need a government-issued ID to get other services. Are they exempt from the requirement to present two documents proving Hawaii residency, such as electrical, water or other utility bills? Read more
Question: Is there a website that lists violent criminals who have their sentences reduced or are paroled? Are victims notified of this? Read more
