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Honolulu’s new 911 diversion program addresses homelessness

By Cindy Ellen Russsell

Dec. 19, 2021

Hawaii Photos

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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

James Ireland, director of the Honolulu Emergency Services Department, speaks during an interview about the Crisis Outreach Response and Engagement (CORE) program. CORE uses a separate team of first responders to address nonviolent homeless emergency calls with additional support, tracking and follow-up with community health workers. Ireland is so passionate about the program that he has rolled-up his sleeves to work on the streets with his team while maintaining his executive duties.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

Crisis Outreach Response and Engagement emergency medical technician Alyssa Bustamante peers out the back of an ambulance in Chinatown on Thursday, Dec. 09.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

The Crisis Outreach Response and Engagement (CORE) ambulance patrols along Maunakea Street in Chinatown on Thursday, Dec. 09.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

The Crisis Outreach Response and Engagement (CORE) community health workers are based in a temporary hub at Beretania Community Park. The health workers follow-up with the homeless patients, provide support and maintain records with the ultimate goal of providing them with treatment and housing.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

2021 DECEMBER 09 CTY CORE HSA PHOTO BY CINDY ELLEN RUSSELL CRUSSELL@STARADVERTISER.COM Crisis Outreach Response and Engagement (CORE) emergency medical technicians Jolene Chun (L) and Alyssa Bustamante check-up on Daniel Kaopuiki who lives on the streets of Chinatown. CORE uses a separate team of first responders to address nonviolent homeless emergency calls with additional support, tracking and follow-up with community health workers.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

Crisis Outreach Response and Engagement (CORE) emergency medical technicians Alyssa Bustamante and Jolene Chun check-up on Daniel Kaopuiki who lives on the streets of Chinatown. CORE uses a separate team of first responders to address nonviolent homeless emergency calls with additional support, tracking and follow-up with community health workers.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

A woman sleeps on the sidewalk of North Hotel Street in Chinatown. Parked behind her is the Crisis Outreach Response and Engagement (CORE) ambulance. The EMT team were out checking on homeless individuals as part of their service patrol on Thursday, Dec. 09.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

Crisis Outreach Response and Engagement (CORE) emergency medical technicians Alyssa Bustamante and Jolene Chun check-up on Daniel Kaopuiki who lives on the streets of Chinatown. CORE uses a separate team of first responders to address nonviolent homeless emergency calls with additional support, tracking and follow-up with community health workers.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

A woman sleeps on the sidewalk of North Hotel Street in Chinatown. Parked behind her is the Crisis Outreach Response and Engagement (CORE) ambulance. The EMT team were out checking on homeless individuals as part of their service patrol on Thursday, Dec. 09.
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CINDY ELLEN RUSSELL / CRUSSELL@STARADVERTISER.COM

The Crisis Outreach Response and Engagement (CORE) ambulance was parked along N. Hotel Street as the EMT team were out checking on homeless individuals as part of their service patrol on Thursday, Dec. 09.

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