Kokua Line: What happens to e-waste in special city bins?
Question: What happens to discarded electronics that people put in e-waste bins at city convenience centers? Read more
Kokua Line
Kokua Line answers the Hawaii community’s most asked questions. Got a question? Find out how you can submit it to be featured.
Kokua Line: Is it hard to renew driver’s license by mail?
Question: Due to a mix-up (my mistake), I did not make it to my appointment to renew my gold-star driver’s license. How difficult would it be to do this by mail? Read more
Kokua Line: When will state remove metal plates on H-3 near tunnel?
Question: There have been two metal plates that stretch across both lanes of the H-3 Windward-bound after exiting the Harano Tunnel. The two plates have been there for over six months, maybe longer! When does DOT expect to fix the problem and remove the metal plates? Read more
Kokua Line: What are REAL ID reminders?
Question: Regarding the REAL ID deadline, is that for neighbor island flights, too? I have the gold star but I just renewed my license, so I have the paper temporary one. The DMV took my old license even though it still had time left on it. Read more
Kokua Line: Who can fix timing of Pali Highway traffic lights?
Question: Is there a number where I can report empty intersections? Read more
Kokua Line: What can I do with old computer?
Question: Can a household customer (residential) put an old computer at the curb for bulky pickup? Read more
Kokua Line: How many phases left for Kalapawai Roundabout?
Question: The city is in Phase 9 of the Kalapawai Roundabout project. How many more phases are there after this? When will this project be completely finished? We’ve suffered long enough with road closures and detours. Read more
Kokua Line: Can I set up ‘My Social Security’ account with frozen credit?
Question: While trying to create a “My Social Security” account online, I was able to get through the first step of making an account on login.gov Opens in a new tab, but when I got to the Social Security portion, it wouldn’t let me continue. Could this because of the fraud alert on my credit report? Read more
Kokua Line: When are Halawa Interchange closures?
Question: Regarding the Halawa Interchange closures, will that be all day? Read more
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Kokua Line: Is email about Social Security benefits real?
Question: I called Social Security and was on hold for a long time and finally hung up without speaking to anyone, but then about a week later I got an email about my benefit statement. Read more
Kokua Line: Can I get help adding REAL ID to iPhone?
Question: I added my Hawaii REAL ID driver’s license to my Apple Wallet but can’t get through all the steps for it to be verified as a digital ID I can use at the airport. One problem is that I’m told to input a verification code, but I don’t have a code. Was that supposed to come from Apple? Read more
Kokua Line: How many states issue non-compliant IDs?
Question: The state of Hawaii issues a noncompliant driver’s license or ID for people who can’t get or don’t want to get a REAL ID with the gold star. Do other states do this? Read more
Kokua Line: How would DOH enforce measles rule at schools?
Question: Regarding the emergency rule suspending the religious exemption for the MMR vaccine for 120 days to prevent a measles outbreak in Hawaii, where can we read the full emergency rule? Will K-12 students with religious exemptions who don’t get the MMR vaccine be kept out of school? Read more
Kokua Line: How many feral cats live on Oahu?
Question: Does anybody know how many feral cats there are on Oahu? Read more
Kokua Line: Would Hawaii REAL ID satisfy SAVE Act?
Question: Regarding the SAVE Act, which would require proof of U.S. citizenship before someone can register to vote, if this passes would a current Hawaii REAL ID be enough proof? I don’t have a passport. Also, would this affect people already registered to vote? Read more
Kokua Line: Why has Social Security website been down?
Question: Auwe! I wanted to apply for my Social Security online but couldn’t create an online account (technical difficulties). I would call even if I had to stay on hold for hours, but what’s the point if they’re not letting people file over the phone? Grrrr! Read more
Kokua Line: When will Ala Moana overpass open?
Question: When will the Ward Village to Kewalo Basin pedestrian overpass open? I read online it was supposed to have opened in January, but I just went there and it’s still closed. Read more
Kokua Line: Will Ho‘omaluhia fishing require reservation?
Question: I saw on the news that they are finally reopening Ho‘omaluhia fishing and you make a reservation online. Is that required? I can’t plan too far ahead with my grandkids. Read more
Kokua Line: Do anti-fraud webinars start today?
Question: I received an unusual email, supposedly from the IRS. I think it is a scam, but since usually I have filed my taxes by now, I’m not sure if it’s something they send to procrastinators and that’s why I’ve never seen it before. Read more
Kokua Line: Where can I check school’s vaccination rate?
If a parent doesn’t vaccinate their child for measles and gets a religious exemption, does that exemption guarantee the child will be allowed to go to school if there is a measles outbreak? Read more
Kokua Line: Will HNL Alert work on older phones?
Question: Regarding the city’s new emergency alert system (808ne.ws/4hXjTmt Opens in a new tab), my Android phone works great with the city’s old HNL.Info app. Read more
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