Kokua Line: Will $900 towing fees be refunded?
Question: In 2023 the Office of Consumer Protection was looking into alleged overcharges by a vehicle-towing company that has/had a contract with the city. Did anything ever come of that? Read more
Kokua Line
Kokua Line answers the Hawaii community’s most asked questions. Got a question? Find out how you can submit it to be featured.
Kokua Line: How long does road test take?
Question: How long does the road test take? I’m hoping to schedule this for my lunch hour. Read more
Kokua Line: Where’s map for tsunami hazard area?
Question: There have recently been several signs on various streets and districts notifying the public of tsunami area zones. Read more
Kokua Line: Why is there a fence on Diamond Head?
Question: There is a big fence put up on the Ewa slopes of Diamond Head, makai of the new culinary school. What is this fence for, and what is the area that is cordoned off? Read more
Kokua Line: Is new left-turn at roundabout permanent?
Question: Is the left-turn lane added at the intersection of Kahekili Highway and Kamehameha Highway permanent? Read more
Kokua Line: Can I get a break on electrical bill?
Question: Where is the Sun Bucks application? They said check in June, but it’s almost the end of June. Also, usually I see something about LIHEAP by now, for help with the electrical bill. Do they still have that? Read more
Kokua Line: Must I appear in person for personalized license plates?
Question: Must I have an appointment to switch to a vanity plate? Read more
Kokua Line: Will HECO cover revenue losses from power outage?
Question: Regarding the prolonged Chinatown power outage, will Hawaiian Electric seriously consider claims for lost business revenue, or only for damaged equipment or inventory (spoiled food, lei, etc.)? Read more
Kokua Line: What data did bus hackers get?
Question: Regarding the cyberattack on Oahu Transit Services, what personal information about bus passengers was exposed, and how many are affected? Read more
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Kokua Line: How long is driver’s license at age 84?
Driver’s license renewal is offered at four of Oahu’s nine satellite city halls, as well as at five driver’s license centers. Read more
Kokua Line: Did cyberattack affect Holo cards?
The Holo card network is separate from OTS, the nonprofit organization that manages TheBus and TheHandi-Van for the city. Read more
Kokua Line: Where can I take frayed U.S. flags for proper disposal?
Question: I have a few aged, worn American flags. Is there someplace I can take them for proper disposal? Read more
Kokua Line: Is passport renewal quicker than last summer?
Question: Is renewing a passport as bad as last summer? My current passport is not expired, but it will be by the end of the summer. Read more
Kokua Line: When will work end on Kalapawai Roundabout?
Question: Do you know which city and county department is in charge of the roadwork at the Kailua Road roundabout? Read more
Kokua Line: Will Hawaii join IRS Direct File expansion?
Question: In the wake of the historic Hawaii state tax relief signed by Gov. Green, will Hawaii participate in the IRS Direct File program, which will enable Hawaii taxpayers to file their income taxes for free online using the Internal Revenue Service’s fairly new Direct File system? Read more
Kokua Line: Why does power keep going out in Waipio?
Question: From the beginning of April through May 2, residents of Waipio Gentry experienced six electrical power outages. The last two were on May 27 from 7:42 to 9:20 p.m. and on May 29 from 9:30 to 11 p.m. Read more
Kokua Line: How will HECO send wildfire alerts?
Question: Regarding Hawaiian Electric’s plan to shut down power to avoid wildfires, how are we supposed to get the advance warning, if there is any? Read more
Kokua Line: Can I take written portion of driver’s test online?
Question: Is it possible to take the driver’s test online? I mean the written portion? My oldest son did that in California, but we live in Honolulu now and my younger son is wanting to get his license soon. Read more
Kokua Line: Can teen get driver’s permit without parents present?
Question: Can my teenage son get his driver’s permit without me being there? My mom is going to have to drive him to his DMV appointment next week, unexpectedly. Read more
Kokua Line: Will city ever repair Kilauea District Park?
Kokua Line’s visit to Kilauea District Park Friday confirmed everything readers have complained about over the past few months Read more
Kokua Line: How do needy kids get SUN Bucks?
Question: Regarding summer EBT for kids (808ne.ws/3VnP4iP), how do we get that? Read more
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