The price of not maintaining your network can be a gamble
Many businesses and government organizations, especially smaller ones, tend to ignore their computing environments, preparing for nothing and praying for the best. Read more
Latest Stories by John Agsalud
Modern disaster recovery requires faster response
Back in the day, hurricane season was the time of year when local information technology professionals would become extremely concerned with disaster recovery. Read more
Windows 10 is a success but it still has problems
As we approach the third anniversary of the release of Windows 10, most in the industry agree that it’s been Microsoft’s most successful operating system to date. Read more
Taking the mystery out of the ‘Caller ID’ feature
Ever call someone on the mainland and have them tell you, “I only answered because you’re the only one with an 808 number who ever calls me”? Or worse yet, have someone tell you, “I would’ve answered if I knew it was you”? Read more
Business needs, cost factors drive when to buy hardware
An oft-asked question in the information technology world is “When should I buy new hardware?” After all, the promise of cloud computing is that the heavy lifting is done by someone else. Has the game changed? Read more
The downside of real-time online communication
In recent months, real-time online communication has become increasingly popular with businesses and government agencies. Read more
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Nagging ‘feature’ introduced by Microsoft Office’s software
In recent months, information technology professionals have been hit with complaints about lost data. Many of these issues can be traced to a new “feature” introduced by Microsoft in its flagship software application suite, Office. Read more
The do’s and don’ts of 2-factor authentication
As more and more organizations have their systems compromised, a security method known as “two factor authentication” has become more prevalent. Read more
Reliable devices, good working space a must when telecommuting
Of course, the most important thing when telecommuting is the “tele” component. In this case, we are talking about two things: internet connection and phone. Read more
Users must keep up when phishers get more sophisticated
In recent weeks a spate of new phishing attacks has ensnared many unsuspecting users. Read more
Easily remember passwords using a management system
Just a couple of years ago, our advice for managing passwords was “no worry.” Read more
Freezing credit is best way to counter Equifax breach
Equifax revealed last week that it had been victim to a data breach affecting more than 143 million individuals. Millions of folks scrambled to figure out whether they were affected and, if so, what to do about it. Read more
Define goals and expectations before starting any IT project
Anyone who has ever experienced an unsuccessful information technology project can attribute at least part of the failure to poor communication. Read more
Take extra care with emails talking about financial data
Bad guys on the internet are an increasing population. Many nefarious characters scheme to rip off big companies. In 2017 alone we have seen data breaches at government agencies, telecommunications companies, hotel chains and retailers. Read more
Calls to vendors for tech support shouldn’t be delayed
Even the most reliable systems experience problems that can be crippling. Of course, when the system goes down, it can cause catastrophic results to the organization. Read more
Clear communication a must for any IT project to succeed
Whether it’s a new system or an upgrade, hardware, software or both, even the simplest information technology acquisition can be fraught with problems. Read more
Understand what’s involved before allowing remote access
We’ve all been there. You’re having a problem with your computer, so you call for support. The responding technician offers to fix the problem by remotely accessing your system. Read more
Review service agreements for provisions on downtime
With the ubiquity of cloud computing, many businesses and government agencies have contracted out critical services. Whether it’s internet access, email, collaboration or even phone services, some folks feel helpless when such a service goes down. Read more
Vigilance is best weapon in fight against ransomware
In recent weeks a nasty form of virus has been recirculating in the business community colloquially known as “ransomware.” Read more
Modern phone systems still contain 4 basic components
Even with the advent of email, texting, instant messaging, social media and mobile phones, most every organization still needs a phone system. The advent of VoIP (voice over IP) technology has, however, made the selection of a new phone system confusing for many. Truthfully, though, the basic principles of phone systems have not changed. Read more
Email is fallible after all, and we’d all do well to be careful
For all of its convenience as a method of communication, email has its share of problems. This has become more evident in recent months, as it seems that many folks have forgotten some of the basic tenets of using email. Read more
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