Kokua Line: Will $900 towing fees be refunded?

• By Christine Donnelly
• July 3, 2024

Question: In 2023 the Office of Consumer Protection was looking into alleged overcharges by a vehicle-towing company that has/had a contract with the city. Did anything ever come of that? Read more

Kokua Line: How long does road test take?

• By Christine Donnelly
• July 2, 2024

Question: How long does the road test take? I’m hoping to schedule this for my lunch hour. Read more

Kokua Line: Where’s map for tsunami hazard area?

• By Christine Donnelly
• June 30, 2024

Question: There have recently been several signs on various streets and districts notifying the public of tsunami area zones. Read more

Kokua Line: Why is there a fence on Diamond Head?

• By Christine Donnelly
• June 28, 2024

Question: There is a big fence put up on the Ewa slopes of Diamond Head, makai of the new culinary school. What is this fence for, and what is the area that is cordoned off? Read more

Kokua Line: Is new left-turn at roundabout permanent?

• By Christine Donnelly
• June 27, 2024

Question: Is the left-turn lane added at the intersection of Kahekili Highway and Kamehameha Highway permanent? Read more

Kokua Line: Can I get a break on electrical bill?

• By Christine Donnelly
• June 26, 2024

Question: Where is the Sun Bucks application? They said check in June, but it’s almost the end of June. Also, usually I see something about LIHEAP by now, for help with the electrical bill. Do they still have that? Read more

Kokua Line: Must I appear in person for personalized license plates?

• By Christine Donnelly
• June 25, 2024

Question: Must I have an appointment to switch to a vanity plate? Read more

Kokua Line: Will HECO cover revenue losses from power outage?

• By Christine Donnelly
• June 23, 2024

Question: Regarding the prolonged Chinatown power outage, will Hawaiian Electric seriously consider claims for lost business revenue, or only for damaged equipment or inventory (spoiled food, lei, etc.)? Read more

Kokua Line: What data did bus hackers get?

• By Christine Donnelly
• June 21, 2024

Question: Regarding the cyberattack on Oahu Transit Serv­ices, what personal information about bus passengers was exposed, and how many are affected? Read more

Kokua Line: How long is driver’s license at age 84?

• By Christine Donnelly
• June 20, 2024

Driver’s license renewal is offered at four of Oahu’s nine satellite city halls, as well as at five driver’s license centers. Read more

Kokua Line: Did cyberattack affect Holo cards?

• By Christine Donnelly
• June 19, 2024

The Holo card network is separate from OTS, the nonprofit organization that manages TheBus and TheHandi-Van for the city. Read more

Kokua Line: Where can I take frayed U.S. flags for proper disposal?

• By Christine Donnelly
• June 16, 2024

Question: I have a few aged, worn American flags. Is there someplace I can take them for proper disposal? Read more

Kokua Line: Is passport renewal quicker than last summer?

• By Christine Donnelly
• June 14, 2024

Question: Is renewing a passport as bad as last summer? My current passport is not expired, but it will be by the end of the summer. Read more

Kokua Line: When will work end on Kalapawai Roundabout?

• By Christine Donnelly
• June 13, 2024

Question: Do you know which city and county department is in charge of the roadwork at the Kailua Road roundabout? Read more

Kokua Line: Will Hawaii join IRS Direct File expansion?

• By Christine Donnelly
• June 12, 2024

Question: In the wake of the historic Hawaii state tax relief signed by Gov. Green, will Hawaii participate in the IRS Direct File program, which will enable Hawaii taxpayers to file their income taxes for free online using the Internal Revenue Service’s fairly new Direct File system? Read more

Kokua Line: Why does power keep going out in Waipio?

• By Christine Donnelly
• June 11, 2024

Question: From the beginning of April through May 2, residents of Waipio Gentry experienced six electrical power outages. The last two were on May 27 from 7:42 to 9:20 p.m. and on May 29 from 9:30 to 11 p.m. Read more

Kokua Line: How will HECO send wildfire alerts?

• By Christine Donnelly
• June 6, 2024

Question: Regarding Hawaiian Electric’s plan to shut down power to avoid wildfires, how are we supposed to get the advance warning, if there is any? Read more

Kokua Line: Can I take written portion of driver’s test online?

• By Christine Donnelly
• June 5, 2024

Question: Is it possible to take the driver’s test online? I mean the written portion? My oldest son did that in California, but we live in Honolulu now and my younger son is wanting to get his license soon. Read more

Kokua Line: Can teen get driver’s permit without parents present?

• By Christine Donnelly
• June 4, 2024

Question: Can my teenage son get his driver’s permit without me being there? My mom is going to have to drive him to his DMV appointment next week, unexpectedly. Read more

Kokua Line: Will city ever repair Kilauea District Park?

• By Christine Donnelly
• June 2, 2024

Kokua Line’s visit to Kilauea District Park Friday confirmed everything readers have complained about over the past few months Read more

Kokua Line: How do needy kids get SUN Bucks?

• By Christine Donnelly
• May 31, 2024

Question: Regarding summer EBT for kids (808ne.ws/3VnP4iP), how do we get that? Read more