Study: Lexus, Porsche and Buick are most dependable
The 2016 Lexus IS 200t F Sport. Lexus was ranked as one of the most dependable vehicle brands, according to the consulting firm J.D. Power. (David Dewhurst Photography/Toyota via AP)
DETROIT » Lexus, Porsche and Buick are the most dependable vehicle brands, according to a new study by the consulting firm J.D. Power.
Dodge, Ford and Smart are the least dependable, with owners reporting the most problems.
The study questioned 33,560 owners of 2013 model-year vehicles about issues they have had in the last 12 months.
Owners were most likely to report problems with entertainment systems, navigation and phone connectivity. Those issues are growing and have lowered the entire industry’s dependability scores.
J.D. Power says the most common technology-related complaints are voice recognition systems that misinterpret commands and phones that don’t pair up with the car. Navigation systems that are difficult to use or inaccurate are also the subject of frequent complaints.
14 responses to “Study: Lexus, Porsche and Buick are most dependable”
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You want me to believe this study or my lying eyes. I see more Asian cars, pick up truck, and SUV, new and old, than the American and Europeans counterparts on the road.
Even though the quality control of the new American cars has improved, the stigma of bad service department from the past still lingers on. The Asian models rely on satisfying the customer so that the word gets around.
JD Power is paid for, unlike Consumer Reports. Interesting how they conveniently ignored the BIG recall for Takata airbags.
http://blog.caranddriver.com/423000-lexus-models-recalled-for-fire-risk-due-to-leaky-fuel-gaskets/
http://blog.caranddriver.com/massive-takata-airbag-recall-everything-you-need-to-know-including-full-list-of-affected-vehicles/
Guess the study was directed towards pleasurable driving rather than cost benefits and safety issues. Meaning that the study was directed toward effectiveness of the driving options offered by the different brands. Thus the older established high-end brands will likely rise to the top since they tend use better quality products to guard their name brands. The last paragraph of the article articulate the rating criteria.
JD Powers surveys new cars during the first 90 days of ownership.
Nothing in this story about drivetrain or engines or anything else about what makes the car go. Just the tunes and the navigation. What a joke. “Oooo, my iPod won’t play right. Where do I turn?” Seriously?
You are better off subscribing to a NHRA magazine. National Hot Rod Assco.
How about the actual performance of the car?? Pretty weak study!
Normal driving is about getting from point A to point B.
A high percentage of “Asian” vehicles are actually manufactured in the US. So many, in fact, that a lot of these US-built “Asian” vehicles are exported to other countries.
Non union, too. Because management treats the workers the right way.
Front page news?
Shop. Must be if it was worth clicking onto.
Shopaholic but not alcoholic.