In the wake of a 1998 critical state auditor’s report, the state Judiciary set up a position to assist victims who have questions or concerns about restitution.

Noreen Kishimoto, the victims assistance coordinator for about 10 years, receives what she estimates to be 200 to 300 calls a year from victims, mostly dealing with restitution payment problems. When the complaint is about nonpayment, Kishimoto follows up with the probation officer, who in turn talks to the offender.

She said she also sends out about 500 to 600 delinquency notices each year to offenders whose payments are 120 days overdue. Their monthly payments range from a minimum of $30 to more than $2,000, Kishimoto said. About a third of the offenders who receive notices ultimately comply, she said.

A small percentage of callers ask Kishimoto why they aren’t getting higher payments.

She said she explains that the payments are based on the offender’s ability to pay restitution, but because probation records are confidential under state law, she cannot disclose the offenders’ circumstances regarding assets, expenses, income and debts that resulted in the monthly amount.

Those with questions about restitution can call Kishimoto at 538-5687 or email her at apdvictimservice@netscape.net.