Question: My husband and I biked to Blaisdell Arena to attend the Robin Williams show last month. When we arrived, we discovered two Harley-Davidson motorcycles parked at, but not locked to, the bicycle rack near the box office. One was blocking almost a third of the rack. We approached two police officers, but they told us there was nothing they could do, since that area is private property. But the Blaisdell is run by the city, so why can’t the police do anything? And to all motorcyclists out there, please exercise a tiny bit of courtesy and don’t block bicycle parking!

Answer: Whoever the officers were, they made a mistake, acknowledged Honolulu Police Department spokeswoman Michelle Yu.

However, Yu said the officers did notify Blaisdell security, "who told them that for years they have allowed motorcycles to park in that area."

The security guard referred to apparently was hired for the event, because the Blaisdell watchman on duty that night indicated he did not speak with any police officer, said Sidney Quintal, director of the city Department of Enterprise Services.

That person knows that motorcycles are required to park in the parking facility during events; furthermore, there are signs at the racks that say bikes only, Quintal said.

Both motorized and nonmotorized bicycles are allowed to use the bike racks.

Quintal said the rack next to the box office is used primarily by ticket buyers, including motorcyclists who will park next to it.

"We can only assume that (the motorcyclists) were buying tickets for Robin Williams and then would take their motorcycles into the lot and chain them where they would be safe," he said. "It is unfortunate that they blocked a portion of the bike rack to buy their tickets, which was inconsiderate and rudeness on their part."

Bike racks also are located on the McKinley School end of the main concourse, fronting the Blaisdell Arena; and at the side entries of the Exhibit Hall and at the McKinley side of the Concert Hall.

"Our staff security has been informed that should they observe this condition again, they are to contact HPD and also notify the on-duty event manager," Quintal said. "I apologize for any inconvenience this incident might have caused."

Question: Two tenants are living in an old house. In addition to rent, the landlord is charging one tenant $240 and the other tenant $260 every two months for sewer charges. Is this legal?

Answer: They should get an explanation from the landlord as to charges, then look at the terms and conditions of the rental contract, said Stephen Levins, executive director of the state Office of Consumer Protection.

He advised calling the state Department of Commerce and Consumer Affairs’ Residential Landlord-Tenant Hotline to find out what the rights and obligations are for both tenants and landlords.

Call 586-2634 between 8 a.m. and noon weekdays, except holidays. For information on the landlord-tenant code, see hawaii.gov/dcca/ocp/landlord_tenant/res_lt_msg.

Auwe

To whoever in the cleaning crew took something I treasured. It was not valuable — a red glass die that you wear on a chain — so I didn’t report it. But it was bought by my late husband, and it makes me want to cry every time I think about it. I’m disabled so need help with cleaning my home. I guess some people see this as being an easy prey. — Heartbroken

Write to "Kokua Line" at Honolulu Star-Advertiser, 7 Waterfront Plaza, Suite 210, 500 Ala Moana Blvd., Honolulu 96813; call 529-4773; fax 529-4750; or e-mail kokualine@staradvertiser.com.