The apparent inability of the city’s ambulance service to respond to daily emergencies on a timely basis is of concern to many current and former first responders.
The allegations of Honolulu Emergency Medical Services’ faltering efforts are also recognized by City Council member Val Okimoto, who recently said an overlong wait for an ambulance during a family emergency had, in part, prompted her concerns over the future operations of EMS.
To that end, Okimoto introduced Resolution 272, which asks the city administration to establish a task force to explore whether the paramedic program — now operating under the city Emergency Services Department — should be integrated into the Honolulu Fire Department.
Challenges facing EMS include “staffing shortages that resulted in ambulance rigs being taken out
of service and unit closures; increased transfer times due to hospital emergency departments running at or over capacity; and lost revenues due to the transfer
of ambulance billing and management from the State of Hawaii to the city,” the resolution states.
“The integration of the EMS program into the HFD could improve emergency services on Oahu by consolidating administrative, dispatch, and communication functions, thereby alleviating the burden of increasing demand felt by both departments,” the resolution states.
Moreover, the resolution says that “the integration of the EMS program into the HFD could prove over time to be fiscally responsible, while also providing better care through decreased response times and an increase in the number of available units and personnel.”
The legislation also requests that the Mayor’s Office “study the migration of the Health Services and Crisis Outreach Response and Engagement programs within HESD to other departments.”
The legislation urges the city include representatives from HESD and HFD on the task force as well as the following entities:
>> Honolulu Department of
Human Resources
>> Honolulu Department of
Budget and Fiscal Services
>> Hawaii Fire Fighters
Association
>> United Public Workers Hawaii
>> Hawaii Government Employees Association
During the Council’s recent Public Safety Committee meeting, EMS Assistant Chief Korey Chock — appearing on behalf of HESD Director Jim Ireland — said, “We would like to stand in support of anything that’s going to improve the
services of EMS on Oahu.”
Okimoto later questioned Chock on EMS staffing issues that resulted in ambulance unit closures — essentially, no paramedics made available to 911 calls for service.
“On average, what’s the highest number of units that will be closed at any time?” she queried.
“I think the highest number, and don’t quote me, were maybe seven units
in a 24-hour period,” he
replied.
Chock said the prospect of removing ambulance units from service was evaluated daily by the city. “We try to look at different units around the island as (those) not going to have a big impact on the service that’s provided,” he added. “So that’s how our operations will look into the
closures.”
“How do you determine which units will not be the most impacted?” Okimoto asked.
He said the city looks at “the distance between multiple units.”
“If there’s five units in the town area, and we can afford to close one of those units versus an outlying unit, like in the country, we’ll look at closing those units where there’s more resources to cover that area,” Chock said, adding that rural-area ambulance units “are less likely to
be closed.”
HFD Fire Chief Sheldon Hao also spoke at the meeting, saying his department would be “a willing contributor to the task force.”
However, the fire chief stated “concerns” on how a consolidation might affect HFD’s operations. That included addressing budgetary issues, staffing and labor issues.
The firefighters union supported the merger.
“We believe that this consolidation will create
a stronger, more resilient and efficient service delivering immediate emergency care that will save lives,” HFFA Secretary-
Treasurer Aaron Lenchanko told the committee.
An active-duty fire captain with 30 years of service, Lenchanko said EMS’ understaffing has been around for years. The dire situation, he added, was personal.
“My wife is a paramedic; she’s a unit supervisor, and she has 25 years in EMS,” he said. “T his has been a struggling problem ever since I’ve been with (HFD) and before me, and it
continues.”
Edward Fujioka, a 45-year EMS district chief who’s now retired, agreed.
“Since the day I started, we could never fill all the vacancies in EMS,” he told the panel. “So that’s
45 years of an agency not being able to fill their staffing issues, and it’s gotten worse recently.”
Fujioka also supported Chock’s prior statement that seven paramedic units were closed in one day.
“And the current delivery of service for EMS is unsustainable,” he added, noting his full support of Resolution 272 “to form the task force to look for
a solution.”
The meeting drew over 100 written testimonials — most coming from first responders — in support of forming a task force.
Among them, Christopher Sloman, a former acting chief at EMS, said ongoing issues at the agency included “administrative overreach.”
“Currently, EMS operations are heavily influenced by bureaucratic decisions that often prioritize political agendas over public welfare and professional development,” he said. “This has led to a systemic inefficiency where decisions do not always reflect the best interests of service delivery or personnel development.”
A “lack of merit-based promotion” also exists, he said.
“Instead, there is a noticeable inclination to favor personal connections or political affiliations, which undermines morale and potentially compromises service quality,” Sloman said.
Resource allocation was of concern, too, he added.
“Funds intended to enhance EMS capabilities are sometimes redirected or allocated in ways that benefit external business interests rather than directly improving emergency services,” he said. “This misallocation not only affects service delivery, but also hampers the professional growth opportunities for EMS personnel.”
“The integration of EMS with HFD presents an opportunity to transform emergency services in
Honolulu into a model of efficiency, professionalism and community-focused service,” Sloman said.
But not everyone backed a consolidation of services.
“As a firefighter and former EMS (mobile intensive care technician) … I must strongly express opposition to a potential merger at this time,” C. Lee said. “The efficiency and quality of service HFD provides is not mirrored by EMS.”
Lee noted that HFD, via the Commission on Fire Accreditation International, remained an
“accredited agency” that “is held accountable to standards” for such things as adequate fire service staffing and response times.
“EMS has no such metric and lacks the (quality assurance and quality improvement) methodology to uphold the standard of excellence in community service,” Lee said.
Ultimately, the committee voted to recommend Resolution 272 for full Council adoption.
After the meeting, city Deputy Managing Director Krishna Jayaram told the Honolulu Star-Advertiser that “the city is always open to exploring structural changes that will improve the operations and delivery of critical city
services.”
“With respect to this particular resolution, we just recently made the Honolulu Ocean Safety
Department independent from Honolulu Emergency Services Department, and we are going to take the time to evaluate the impact on HESD,” he said. “Then, when appropriate and as needed, we would conduct a thorough and thoughtful examination of whether an integration of HESD into the Honolulu Fire Department makes sense.”
