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David Shapiro: We can’t let frustration keep bringing out the worst in us

JAMM AQUINO / JAQUINO@STARADVERTISER.COM
                                State Ombudsperson Robin Matsunaga, who for 24 years has taken complaints from citizens about the government and diligently tried to resolve them, says calls from complainants have become more “inappropriate, hostile and sometimes threatening.”

JAMM AQUINO / JAQUINO@STARADVERTISER.COM

State Ombudsperson Robin Matsunaga, who for 24 years has taken complaints from citizens about the government and diligently tried to resolve them, says calls from complainants have become more “inappropriate, hostile and sometimes threatening.”