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Hilton plans to expand military hiring program

CRAIG T. KOJIMA / OCT. 31

Ashley Zimmerman, human resources coordinator for Hilton Hawaiian Village, is one of 10,000 veterans that Hilton has hired as part of its “Operation: Opportunity.”

Hilton Hawaiian Village Waikiki Beach Resort is looking for a “few good men and women” to fulfill its goal of making military veterans and military family members 7 percent of all their new hires in the next three years.

The property’s aggressive target coincides with the nationwide expansion of Hilton’s “Operation: Opportunity,” which has provided jobs for 10,000 military hires in the United States since 2013. With its initial goal met two years ahead of schedule, Hilton plans to announce today that it will hire an additional 20,000 veterans, spouses and caregivers by 2020.

“Military veterans and their families have made incredible sacrifices for our country, and we are strongly committed to ensuring they have great jobs when they return home from service,” Christopher Nassetta, president and CEO of Hilton, said in a statement. “We’ve always felt strongly about this issue since our founder Conrad Hilton himself was a military veteran, and we are very proud of our veteran team members who have contributed so much to our company.”

Hilton Hawaiian Village, the state’s largest single-hotel property, is among the company’s top military employers. So far, 112 of the hotel’s 1,864 employees are affiliated with the military. A hundred of those team members marched in the Dec. 7 parade in Waikiki, which was part of the 75th anniversary of the Pearl Harbor attack. The hotel also demonstrated its commitment to military members by hosting Pearl Harbor and USS Arizona survivors during the commemoration.

“Veterans are a perfect fit for our resort, bringing strong values and a true focus on teamwork. Our front of house, finance, engineering and guest services departments are better for their contribution, helping us to deliver exceptional guest experiences,” Debi Bishop, managing director, Hilton Hawaiian Village, said in a statement.

Hilton said it has created a Veteran Team Member Resource Group to provide transitional support for the veterans whom it hires, including special recognition, development resources, internship programs, on-the-job training and Reserve pay benefits. Hilton also has donated 1.2 million Hilton Honors Points to veterans to redeem for free hotel stays while seeking jobs, training or certifications with Hilton or in any other industry. More than 1,100 veterans have used them during 1,700 stays at Hilton properties.

Ashley Zimmerman, who was hired in 2015 as part of Hilton’s first military hiring wave, said she can attest that the company offers military workers and their families flexible work opportunities and employment continuity during deployments and after military transfers.

“They’ve been extremely supportive of my crazy, unpredictable schedule,” said Zimmerman, who formerly served on the USS Benfold, a Navy destroyer, and is married to an active-duty spouse and has two children.

“I’m hopeful for all the veterans who are transitioning. Many are so specialized they wonder what they will do when they get out,” said Zimmerman, who works as a human resources coordinator at Hilton Hawaiian Village. “Hilton provides a lot of opportunity to expand on leadership skills. I didn’t have human resources skills, but they definitely opened the doors to a lot of opportunity for me here.”

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